Receiving and delivering official translation requests
Official translation requests reach you; you price them, and after the client approves you translate and upload the final file.
Who this guide is for
Accredited translation offices on the platform.
Before you start
- A translation office account approved by the admin team.
- The Translation office plan.
Set up your office page
Complete your profile
Your logo and bio, from the office profile page — clients see them under “Translation offices”.
From request to delivery
Open “New requests”
Each request shows the client's name, the document, and the target language (Arabic or English). You can open the document.
Set the price and send the offer
Enter the price (for example 25000), the delivery time in days, and any extra notes, then “Set price and send offer”. The request moves to your dashboard until the client pays. You can also “Decline request” instead of pricing it.
Start work once the client pays
The client pays the price to the platform; you get a notification and the request moves to “Being translated” with its due date. A chat with the client opens then.
💡 Don't start before the payment notification, and never accept payment outside the platform.
Deliver the translation
Upload the translated file (PDF), add delivery notes if any, then “Deliver translation”.
💡 A request can't be completed before the translated file is uploaded.
Statuses you'll see and what they mean
- Waiting for the client's payment
- You sent the offer and the client hasn't paid yet. It's canceled automatically after 3 days without payment.
- Being translated
- Work is under way.
- Completed
- You delivered the translation and it's available to the client.
- Canceled
- The request was canceled.
Cost
- The client pays your quoted price to the platform before work starts. The platform keeps 10%, and the rest is transferred to you within 3 business days of delivery via ZainCash or FIB.
- Set your payout method in the office profile.
Full details in the plans and points guide.
Frequently asked questions
We sent the offer and the client hasn't paid?
The request stays “Waiting for the client's payment”; the client gets a reminder after a day, and it's canceled automatically after 3 days without payment.
When do we get paid?
Within 3 business days of delivering the translation (Friday and Saturday are the weekend), via ZainCash or FIB as set in your office profile. You'll be notified with the transfer reference.
We got a request but couldn't respond?
Price it or decline it. You get a reminder after a day, and if you don't respond within 3 days of it being sent, it's canceled automatically and the client is told to send it to another office.
What happens if we miss the delivery date?
You get a reminder a day before. If you're late, we notify you, the client, and the admin, and the client may request a refund; if the admin refunds them, the request is canceled and no payout is due.
Which languages does official translation support?
Arabic and English as the target language.
Ready? Put the steps into practice now.
Translation office dashboard →